In a post dated October 22, 2026, Microsoft described feedback analysis in Insights Agent V2 (Frontier). Agent owners can ask about submitted user ratings, read comments and request summaries of recurring themes in Microsoft 365 Copilot Chat. This is an early-access preview, separate from the existing usage-analytics experience.
Who benefits
Small teams that have already built a Copilot agent, for example to find internal instructions. Feedback can suggest which answer needs investigation and revision. User counts alone do not establish answer accuracy or time savings.
Check access first
Users need an appropriate Copilot license, Frontier access and permission to use the relevant agent. Administrators also control whether developers receive feedback for all agents, selected agents or none. This setting does not disable users’ ability to submit ratings or determine which data an agent can access.
In the described workflow, an owner reviews feedback about their own agent when the administrator has enabled sharing. Do not apply broader access rules from the older usage-analytics documentation to these comments.
A practical workflow
Nadali’s recommendations:
- Review preview requirements and comment-handling policies with your administrator; do not enable sharing for every agent merely to run one test.
- Choose one agent and a clear time window. Read the rating count and original comments, rather than relying only on the AI summary.
- Select one issue to investigate, revise an instruction or source and rerun acceptance tests.
- Keep a record of the change and subsequent feedback separately. Comments from people who chose to respond do not measure every user’s experience.
Availability and limits
Frontier experiences may change or be discontinued; standard support commitments and service-level agreements may not apply. Microsoft specifically excludes HIPAA BAA coverage for Frontier. Do not use this preview for health data solely because your organization has a business license.
The post date is an announcement date, not a verified first-release date for every account. Nadali has not tested the feature in a tenant or measured quality improvements. The practical takeaway: a new way to examine feedback can help choose a test, but it does not replace reading comments and testing changes.
Author: Nadali. Prepared with AI assistance. Sources checked October 25, 2026. Cover: conceptual AI illustration, not a deployment photograph or product screenshot.
